Privacy policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—with no signs of use, with all tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To initiate a return, contact us via email at armazem.das.malhas@gmail.com. Please note that returns must be shipped to the following address: Rua do Fonrodo Tijolo 50, 1170-138, Lisbon, Portugal.

If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at armazem.das.malhas@gmail.com.

 

 

Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as personalized products (including special orders or customized items). Please contact us if you have any questions or concerns about your specific item. 

 

Unfortunately, we cannot accept returns of sale items or gift cards

 

Exchanges
The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We’ll notify you as soon as we receive and verify your return, letting you know whether the refund has been approved or not. If approved, the refund will be automatically processed through your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and credit the refund.
If more than 15 business days have passed since we approved your return, please contact us at armazem.das.malhas@gmail.com.